Have questions about our vault custody, deposits, P2P escrow, or savings schemes? Browse our interactive knowledge list of common answers.
AmarGold is a digital Gold & Silver investment and custody platform. We allow clients to purchase physical-grade gold and silver, store them securely in insured vault repositories, buy, sell, trade on a P2P market, or save Gold & Silver on monthly gold savings schemes (DPS).
Click "Create Account" in the top navigation bar, fill in your legal details, select your investor type, choose a password, and verify the verification link sent to your email.
General investors are limited to hallmark-grade 22K Gold/Silver. Professional investors can hold and trade both pure 24K bullion and hallmark 22K Gold/Silver.
Yes. Every fractional gram of gold or silver credited to your wallet balance is matched 1-to-1 with actual physical bullion stored in our secure vaults.
Bullions are held in high-security, specialized depositories located in secured corporate banking and insured custody locations across Bangladesh.
Yes, all physical vault reserves are covered under full-liability insurance programs mapping damage, custody loss, or structural disruptions.
Reserve audits are conducted periodically. Independent third-party auditors map our vault ledger coordinates to check that the absolute physical gold and silver matches active client ledger balances.
The Cash Advance Wallet holds your pre-funded BDT cash balance. This balance is utilized for direct purchases of Gold & Silver, paying savings installments, or handling P2P fees.
Go to Deposit Cash, pick a designated company bank account, execute the transfer through online banking (or mobile wallets like Bkash/Nagad), and upload your transaction receipt slip in the form.
Our support desk audits deposit receipts during standard banking hours. Most approvals reflect in your BDT balance within 1 to 2 hours of upload.
Yes. Use the "Withdraw Cash" form inside your wallet, specify your bank account number and bank name, and submit the request. KYC verification is required to process withdrawals.
Once your BDT wallet is funded, select Buy Gold or Buy Silver, enter the amount (grams or BDT value), and confirm. Your holdings update immediately.
Use the Instant Sell form, input the target weight or payout cash amount, and confirm the sell order. Your Gold/Silver is instantly debited, and BDT cash is added to your wallet.
The P2P Marketplace allows members to sell Gold & Silver balances directly to other members by setting custom rates, avoiding company buyback spreads.
P2P is secure. When a trade is initiated, the system locks the seller's Gold/Silver in escrow. The seller cannot withdraw or run off with the gold/silver while the buyer sends the bank transfer. Once receipt is verified, the Gold/Silver is released.
Either party can file a dispute inside the P2P Trade Room. An administrator joins the room, reviews payment proofs (bank receipt slips/statements) and safely assigns the Gold/Silver to the rightful owner.
DPS allows monthly gold/silver savings. By paying monthly installments (starting at 1g gold/silver value), you accumulate Gold/Silver weight systematically. Upon maturity, the total gold/silver weight is deposited to your vault reserves.
You have a grace period to clear pending monthly installments. If left unpaid indefinitely, the DPS goes into default. Accumulations are liquidated back to cash wallet balances matching current buyback rates.
Select "Physical Deliveries" in the sidebar, choose gold/silver, input delivery details (address/state), pay logistics and minting fees, and submit. Delivery is fully insured and delivered directly to your doorstep.
No. Account creation, security custody, and vault storage maintenance are completely free for all active investors. Fees only apply on physical delivery logistics or marketplace trades.
You can recover your account via your registered email. In case of lost multi-factor credentials, contact our support line at support@amargold.com to freeze and verify your identity details.
